Terms & Conditions

Welcome to SPARKOLITE®.

These Terms & Conditions ("Terms") govern your access to and use of the SPARKOLITE® website, products, and services. The website is owned and operated by CARTIFY RETAIL PRIVATE LIMITED ("Company", "SPARKOLITE®", "we", "our", or "us").

By accessing, browsing, registering an account, or placing an order through our website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, our Privacy Policy, and all other policies published on our website. If you do not agree with these Terms, please discontinue use of the website.

1. Eligibility

To use this website or place an order, you must:

Be at least 18 years of age, or use the website under the supervision of a parent or legal guardian.
Provide accurate, complete, and current information.
Have the legal capacity to enter into a binding agreement under applicable law.

We reserve the right to refuse service, suspend accounts, or cancel orders where these conditions are not met.

2. Account Registration

Certain features of our website may require you to create an account.

You agree to:

Provide accurate and up-to-date information.
Maintain the confidentiality of your account credentials.
Be responsible for all activities conducted through your account.
Notify us immediately of any unauthorized access or suspected security breach.

SPARKOLITE® shall not be liable for any loss resulting from unauthorized use of your account due to your failure to safeguard your login credentials.

3. Products & Availability

We strive to ensure that all products displayed on our website are accurately described and represented.

However:

Product availability is subject to stock.
Product packaging may vary from images displayed.
Colours may appear differently depending on your device.
Natural products may vary slightly in colour, texture, aroma, or appearance due to seasonal and natural variations.

We reserve the right to discontinue, modify, or limit the sale of any product without prior notice.

4. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise specified.

Prices may change without prior notice.

Applicable taxes, shipping charges, or promotional discounts will be calculated during checkout where applicable.

In the event of an obvious pricing error, SPARKOLITE® reserves the right to cancel or refuse the order, even if payment has already been received. Any amount charged will be refunded in accordance with our Refund Policy.

5. Orders

Placing an order on our website constitutes an offer to purchase products.

An order is considered accepted only after:

Successful payment authorization (where applicable).
Internal verification.
Dispatch confirmation by SPARKOLITE®.

We reserve the right to refuse or cancel any order for reasons including but not limited to:

Product unavailability.
Pricing errors.
Suspected fraudulent activity.
Violation of these Terms.
Incorrect or incomplete customer information.

6. Payment

We accept payment through authorized payment service providers available on our website.

By submitting payment information, you represent that:

You are authorized to use the selected payment method.
The payment information provided is accurate.
The transaction complies with applicable laws.

SPARKOLITE® does not store sensitive payment credentials such as card numbers, CVV, UPI PINs, or online banking passwords.

7. Shipping & Delivery

Shipping timelines provided on the website are estimates only and may vary due to operational, logistical, or external factors.

Delivery delays may occur because of:

Weather conditions.
Public holidays.
Government restrictions.
Natural disasters.
Courier delays.
Remote service locations.
Other circumstances beyond our reasonable control.

Please refer to our Shipping Policy for complete details.

8. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are governed by our separate Return, Refund & Exchange Policy.

By placing an order, you acknowledge that you have read and accepted the applicable policy.

9. Order Cancellation

Order cancellations are governed by our Cancellation Policy.

Orders may generally be cancelled only before dispatch.

Once shipped, orders cannot ordinarily be cancelled except as provided in our applicable policies.

10. Promotional Offers

From time to time, SPARKOLITE® may offer:

Discount codes.
Promotional campaigns.
Limited-time offers.
Cashback promotions.
Free gifts.
Loyalty rewards.

Unless otherwise stated:

Offers cannot be combined.
Offers cannot be exchanged for cash.
Promotional offers may be modified or withdrawn without prior notice.
Misuse of promotions may result in cancellation of orders or accounts.

11. Intellectual Property

All content available on the website, including but not limited to:

SPARKOLITE® name.
Logos.
Trademarks.
Product names.
Images.
Graphics.
Videos.
Product descriptions.
Website design.
Icons.
Text.
Layout.
Software.

is owned by or licensed to CARTIFY RETAIL PRIVATE LIMITED and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, republished, or commercially exploited without prior written permission.

12. Acceptable Use

You agree not to:

Use the website for unlawful purposes.
Violate applicable laws or regulations.
Upload malicious software or code.
Attempt unauthorized access to our systems.
Interfere with website functionality.
Copy or scrape website content without authorization.
Impersonate another individual or entity.
Engage in fraudulent or misleading activities.

Violation of these Terms may result in suspension or termination of access.

13. User Content

If you submit reviews, comments, feedback, photographs, testimonials, or other content, you grant SPARKOLITE® a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, and display such content for business, promotional, or marketing purposes, subject to applicable law.

You represent that any content you submit:

Is accurate.
Does not infringe third-party rights.
Is not unlawful, defamatory, offensive, or misleading.

We reserve the right to remove any user-submitted content at our discretion.

14. Product Information & Health Disclaimer

Many SPARKOLITE® products are made using natural ingredients.

Information provided on our website is intended for general informational purposes only and should not be considered medical, nutritional, or healthcare advice.

Our products are not intended to diagnose, treat, cure, or prevent any disease, unless expressly approved under applicable law.

Customers should consult a qualified healthcare professional before using any product if they:

Are pregnant or breastfeeding.
Have a medical condition.
Are taking prescription medication.
Have allergies or sensitivities.
Are under medical supervision.

Individual results may vary.

15. Limitation of Liability

To the maximum extent permitted by applicable law, CARTIFY RETAIL PRIVATE LIMITED and SPARKOLITE® shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from:

Use or inability to use the website.
Delays in delivery.
Product misuse.
Technical interruptions.
Third-party services.
Unauthorized access to user accounts.
Events beyond our reasonable control.

Our aggregate liability, if any, shall not exceed the amount paid by you for the specific product giving rise to the claim, except where liability cannot be limited by law.

16. Indemnification

You agree to indemnify and hold harmless CARTIFY RETAIL PRIVATE LIMITED, its directors, officers, employees, affiliates, agents, and service providers from any claims, damages, liabilities, costs, or expenses arising from:

Your breach of these Terms.
Misuse of the website.
Violation of applicable laws.
Infringement of third-party rights.

17. Force Majeure

SPARKOLITE® shall not be responsible for any delay or failure to perform obligations resulting from events beyond its reasonable control, including but not limited to:

Natural disasters.
Floods.
Fires.
Pandemics.
Government actions.
Labour disputes.
Transportation disruptions.
Internet outages.
Power failures.
Acts of war or terrorism.

18. Third-Party Links

Our website may contain links to third-party websites or services for your convenience.

SPARKOLITE® does not control or endorse such websites and is not responsible for their content, privacy practices, or terms of use.

Access to third-party websites is at your own risk.

19. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

20. Changes to These Terms

We reserve the right to update, modify, or replace these Terms & Conditions at any time.

The revised version will become effective immediately upon publication on the website unless otherwise stated.

Your continued use of the website following any updates constitutes acceptance of the revised Terms.

21. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, any dispute arising out of or relating to these Terms or the use of the website shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the registered office of CARTIFY RETAIL PRIVATE LIMITED.

22. Contact Us

If you have any questions regarding these Terms & Conditions, please contact our Customer Support Team using the contact details provided on the SPARKOLITE® website.

Thank you for choosing SPARKOLITE®.

We appreciate your trust and are committed to providing a secure, transparent, and reliable shopping experience while delivering premium-quality products and exceptional customer service.