Privacy Policy

Privacy Policy

Welcome to SPARKOLITE®.

Your privacy is important to us. This Privacy Policy explains how CARTIFY RETAIL PRIVATE LIMITED ("Company", "SPARKOLITE®", "we", "our", or "us") collects, uses, stores, protects, and discloses your personal information when you visit or make a purchase through the SPARKOLITE® website or use any of our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

1. Scope of this Privacy Policy

This Privacy Policy applies to all visitors, customers, users, and others who access or use the SPARKOLITE® website, mobile-enabled website, customer support services, promotional campaigns, newsletters, and any other services offered by us.

2. Information We Collect

We may collect different categories of information depending on how you interact with our website.

A. Personal Information

When you create an account, place an order, subscribe to our newsletter, contact customer support, or otherwise interact with us, we may collect:

  • Full Name

  • Email Address

  • Mobile Number

  • Shipping Address

  • Billing Address

  • Company Name (if applicable)

  • GST Number (where applicable)

B. Order Information

When you purchase products from SPARKOLITE®, we collect information relating to your transaction, including:

  • Products ordered

  • Order number

  • Order value

  • Shipping method

  • Delivery information

  • Order history

  • Return and refund history

C. Payment Information

Payments are processed securely through trusted third-party payment gateways.

We do not store your complete:

  • Credit Card Number

  • Debit Card Number

  • CVV

  • UPI PIN

  • Net Banking Password

  • Banking Credentials

Payment processors maintain and process payment information in accordance with their own privacy and security policies.

D. Technical Information

When you browse our website, certain information may be collected automatically, including:

  • IP Address

  • Browser Type

  • Browser Version

  • Device Type

  • Operating System

  • Screen Resolution

  • Time Zone

  • Language Preference

  • Website Usage Data

  • Date and Time of Access

E. Website Analytics

We may collect information regarding:

  • Pages visited

  • Time spent on pages

  • Navigation patterns

  • Click activity

  • Products viewed

  • Cart activity

  • Referral websites

  • Search keywords

  • Purchase behaviour

This information helps us improve our website and customer experience.

3. How We Use Your Information

Your information may be used for the following purposes:

  • Processing and fulfilling orders.

  • Delivering products.

  • Managing your customer account.

  • Responding to enquiries and customer support requests.

  • Sending order confirmations and shipping updates.

  • Processing refunds and exchanges.

  • Preventing fraud and unauthorized transactions.

  • Improving website functionality and performance.

  • Personalizing your shopping experience.

  • Conducting analytics and business research.

  • Complying with applicable legal obligations.

  • Sending promotional communications where legally permitted or where you have consented.

4. Marketing Communications

With your consent or where otherwise permitted by law, we may send:

  • Promotional Emails

  • SMS Notifications

  • WhatsApp Messages

  • Product Launch Announcements

  • Exclusive Offers

  • Newsletters

  • Festival Campaigns

  • Customer Satisfaction Surveys

You may opt out of promotional communications at any time by:

  • Clicking the unsubscribe link in emails.

  • Following the opt-out instructions in messages.

  • Contacting our Customer Support Team.

Transactional communications relating to your orders may still be sent even if you opt out of marketing messages.

5. Cookies & Similar Technologies

SPARKOLITE® uses cookies and similar technologies to enhance your browsing experience.

Cookies may be used to:

  • Keep you logged in.

  • Remember shopping cart contents.

  • Store your preferences.

  • Improve website performance.

  • Measure website traffic.

  • Analyse customer behaviour.

  • Detect fraud.

  • Personalize content.

  • Improve advertising effectiveness.

Most browsers allow you to disable cookies; however, doing so may affect certain website functionality.

6. Sharing of Personal Information

We value your privacy and do not sell, rent, or trade your personal information.

We may share your information only with trusted third parties where necessary to operate our business, including:

  • Payment Gateway Providers

  • Courier and Logistics Partners

  • Warehousing Partners

  • Customer Support Providers

  • Cloud Hosting Providers

  • Technology Service Providers

  • Marketing and Communication Platforms

  • Analytics Providers

  • Government Authorities where required by law

  • Professional advisors such as auditors, legal counsel, or accountants where necessary

These service providers are contractually obligated to process your information only for authorized business purposes.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against:

  • Unauthorized access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

  • Destruction

Security measures may include:

  • SSL encryption

  • Secure servers

  • Access controls

  • Firewall protection

  • Regular security monitoring

  • Restricted employee access

Despite these safeguards, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil customer orders.

  • Provide customer support.

  • Maintain business records.

  • Meet accounting and tax obligations.

  • Resolve disputes.

  • Detect fraud.

  • Enforce legal agreements.

  • Comply with applicable laws.

When information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable law.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Update your personal information.

  • Request deletion of your information.

  • Withdraw consent where processing is based on consent.

  • Request information regarding the processing of your personal data.

  • Object to processing where permitted by law.

We may require reasonable verification of identity before processing such requests.

10. Children's Privacy

Our products and services are intended for individuals who are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

We do not knowingly collect personal information from children.

If we become aware that personal information relating to a child has been collected without appropriate authorization, we will take reasonable steps to delete such information.

11. Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

These websites operate independently from SPARKOLITE®.

We are not responsible for:

  • Their privacy practices.

  • Their content.

  • Their security.

  • Their policies.

Users are encouraged to review the privacy policies of third-party websites before sharing personal information.

12. International Processing of Information

Our service providers or technology partners may process or store information on servers located outside your state or country.

Where such transfers occur, we take reasonable measures to ensure that appropriate safeguards are implemented to protect your personal information in accordance with applicable law.

13. Legal Disclosure

We may disclose personal information where required to:

  • Comply with applicable laws.

  • Respond to lawful requests from courts or government authorities.

  • Protect our legal rights.

  • Investigate suspected fraud.

  • Prevent illegal activities.

  • Enforce our Terms & Conditions.

  • Protect the safety and security of our customers, employees, and business.

14. Changes to this Privacy Policy

We may revise or update this Privacy Policy from time to time.

When changes are made:

  • The updated version will be published on this page.

  • The "Effective Date" will be revised accordingly.

  • Material changes may be communicated through our website or other appropriate channels where required by law.

Your continued use of the website after changes become effective constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us through the contact details provided on the SPARKOLITE® website.

We will make reasonable efforts to respond to your request within a reasonable timeframe.

16. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the registered office of CARTIFY RETAIL PRIVATE LIMITED, unless otherwise required by applicable law.

Thank you for choosing SPARKOLITE®.

We are committed to protecting your privacy, securing your personal information, and providing a safe, transparent, and trustworthy shopping experience.